Student FAQ

How much does my school make from purchases?

Your school or organization keeps 40% of total sales.

How long does it take for customers to receive orders?

For handwritten orders: Magazines typically take 10 – 12 weeks to arrive. Quarterly publications can take longer. All other products typically arrive in 2 – 3 weeks.

For online orders: Magazines take the same time as handwritten orders. All other items are usually shipped within 3-5 business days. Item arrival depends on shipment method chosen by the customer.

Who pays for shipping?

For handwritten paper-catalog orders: Your school/organization will get one bulk shipment of all items ordered at no charge.

For online orders:  Online orders are directly shipped to the customer, just like any normal online retail purchase. The customer pays shipping for online orders.

FOR ONLINE SALES:

Why do I need to register for a sales account first?

A student must have a sales account so purchases can be credited to his/her music organization.

How do I find my school/organization during account registration?

Your school/organization should already be listed in the drop menu provided in the student registration section. If your school/organization is not listed, please contact the person in charge of running your fundraising program for further information.

Why do you need my password and how do I get one?

When a student signs up for an account, he/she will choose a password. This password will be used to login to the student account.

What do I do if I lose or forget my password or ID number?

Go to the ‘Student Login’ link, and there you will find a link to relocate your password and ID number. Or click HERE

How do I know if I get the credit from a customer’s online purchase?

Customers who make online purchases using your ID number will be recorded into your sales account.

Do I need to deactivate/delete my sales account once my fundraiser ends?

No. After the fundraiser is finished, we automatically close your account.